Accessibility Statement

1. Our service

Under the Equality Act 2010 our drivers must carry assistance dogs at no extra charge and must not refuse a booking because a passenger is disabled. Where a vehicle is designated as wheelchair-accessible, the driver must carry a passenger in a wheelchair, give reasonable assistance, and not charge extra for doing so.

Please tell us when you book if you use a wheelchair or mobility aid, travel with an assistance dog, or need help with luggage or getting to and from the vehicle. We will send a suitable vehicle where we have one available and tell you honestly if we cannot. We do not charge extra for assistance.

Door-to-door assisted journeys, including hospital and care appointments, can be booked with a carer's contact number so that we can keep them informed.

2. Our website

The website is designed to work with keyboard navigation and screen readers: every form field is labelled, images have text alternatives, headings are in a logical order, and the colour contrast of text meets the WCAG 2.1 AA guideline. The fare quote and all booking information are also available by telephone, so no one needs to use the website to book with us.

If you find any part of the website difficult to use, please tell us and we will fix it where we can and help you by phone in the meantime.

3. Feedback

Contact bookings@chiswickexpresscars.com or call 020 8987 9999. We will respond to accessibility feedback within 10 working days.