Website Terms of Use
Last updated 8 October 2026
These terms govern your use of the Chiswick Express website (the "Site"), operated by Chiswick Express Car Group Limited (company number 17351997), trading as Chiswick Express, of 559 Chiswick High Road, London, W4 3AY.
1. Using the Site
You may use the Site to find out about our services and to obtain an indicative fare quote. Bookings are made by telephone or WhatsApp with our office; the Site does not take bookings or payments. You must not use the Site for any unlawful purpose, attempt to gain unauthorised access to any part of it or to the staff, driver or business portals, or use automated tools to copy or overload it.
2. Fare quotes
Fare quotes on the Site are calculated automatically from the information you enter and are indicative. The fare for your journey is confirmed by our office when you book. We may change our fares at any time.
3. Live tracking links
When a journey is under way we may send the booker a private tracking link. The link shows the booking status and, while the driver is on the way, the driver's name, vehicle and approximate location. Do not share the link with anyone who should not see the journey details.
4. Content and intellectual property
The Site and its content (text, images, logos and software) belong to us or our licensors. You may view and print pages for personal use. You may not copy, reproduce or reuse content for commercial purposes without our written permission.
5. Accuracy and availability
We try to keep the Site accurate and available, but it is provided "as is". We may change or withdraw any part of it without notice and we are not liable for loss arising from reliance on information on the Site, or from the Site being unavailable. Nothing in these terms excludes liability that cannot be excluded by law.
6. Links
The Site may link to third-party sites (for example mapping services). We are not responsible for their content or privacy practices.
7. Privacy and cookies
Our Privacy Notice and Cookie Policy explain how we use information collected through the Site.
8. Law
These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction.
Chiswick Express Car Group Limited, company number 17351997, registered in England and Wales at 559 Chiswick High Road, London, W4 3AY. TfL Private Hire Operator Licence 12088.